Citinow casino Terms & Conditions — What You Need to Know Before You Play

These Terms & Conditions form a legal agreement between Citinow Casino and all its members. By using the Citinow Casino website or app, or by opening an account, you are deemed to have accepted these terms.

These terms have been written in Bengali so that all Bangladeshi members can understand them easily. If any part is unclear, please contact support — they will be happy to help.

All games, betting, transactions, and promotional activities conducted on this platform are governed by these terms.

The following requirements must be met to open an account at citinow casino:

• You must be 18 years of age or older.
• All information provided at the time of registration must be accurate and truthful.
• Each person may register only one account.
• Two members of the same household may hold separate accounts; however, transactions made from the same device or IP address may be subject to verification.
• Accounts may not be transferred or sold to another person.

After registration, Citinow Casino may request your national ID or other documents for identity verification at any time. Ignoring such a request may result in account restrictions.

Citinow casino accepts deposits via bKash, Nagad, and Rocket. The minimum deposit is ৳300, and the maximum per single transaction is ৳50,000.

• Deposits are typically credited to your account within 5–15 minutes.
• The minimum withdrawal amount is ৳500.
• Withdrawal requests may take anywhere from 30 minutes to 24 hours to process.
• Identity verification is mandatory for your first withdrawal.
• Withdrawals must first be made via the same method used for the deposit.

If money laundering or suspicious transactions are suspected, Citinow Casino reserves the right to hold and investigate those transactions. Relevant authorities may be informed in such cases.

Citinow Casino offers a variety of bonuses and promotional offers. Each offer has its own terms, which are clearly stated on the offer page.

General Bonus Terms:

• A specific wagering requirement must be met to use a bonus (typically 15x to 25x).
• Every bonus has an expiry date — if the wagering requirement is not met within that period, the bonus will be forfeited.
• It may not be possible to have multiple bonuses active at the same time.
• A maximum withdrawal limit from bonus winnings may apply.
• Some games are not eligible for bonus wagering — this will be indicated on the game's page.

Any attempt to abuse bonuses or claim them through multiple accounts will result in the bonus being removed from all associated accounts.

All games at citinow casino are conducted fairly. Slots and table games use a certified RNG (Random Number Generator). Live games are played with real dealers, and results cannot be altered in any way.

• If a technical error occurs during a game and the bet cannot be settled, the wager will be voided.
• Citinow casino reserves the right to void any winnings obtained by exploiting software bugs or errors.
• Using bots or automated software to play is strictly prohibited.
• In Sports Betting, bets may be placed before a match begins or during live play, subject to the applicable rules.

You are responsible for keeping your account secure. citinow casino strongly recommends using a strong password and enabling two-factor authentication (2FA).

• Never share your login credentials with anyone — our support team will never ask for your password.
• Avoid logging in from public or shared devices.
• If you notice anything suspicious on your account, contact support immediately.
• The platform is not responsible for any losses resulting from third-party access to your account.

Citinow Casino believes gaming should be a source of entertainment. We take proactive steps to help prevent addiction and financial harm.

Members can manage the following controls themselves:

• Setting daily, weekly, or monthly deposit limits.
• Setting a time limit on continuous play.
• Taking a voluntary break for a set period of time.
• Permanent self-exclusion.

If you notice signs of gaming addiction, please seek professional help. Visit our Responsible Play You'll find more details on the page.

If you have a concern, please contact our support team first. Most issues can be resolved directly through support.

• Any dispute must be reported within 30 days of the incident.
• Citinow Casino will investigate the issue and respond within 7 business days.
• If the resolution is unsatisfactory, a complaint may be escalated to the licensing authority.

Citinow casino keeps your personal information secure. Your data is never sold to third parties and is only shared where required for payment processing or legal obligations. For more details, please see our Privacy Policy read.

Citinow Casino may update these terms as needed. Members will be notified of significant changes via email or in-app notification in advance. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Citinow Casino is not liable for interruptions caused by server downtime, network failures, or any other technical issues. However, if an ongoing bet cannot be settled correctly due to such an issue, the stake will be refunded.

• If your internet connection drops, game outcomes are determined by the server.
• If a game fails to load or the screen freezes, please refresh your browser.
• If the problem persists, please contact support.

If you have any questions about these terms and conditions, please contact us:

• Email: support@citinowcasino.app
• Live Chat: directly on the platform
• Help Center: Help Centre page Go

Our support team is available 24/7, seven days a week, to assist you in Bengali.