About Us

Citinow Casino — The Trusted Online Gaming Platform Built for Players in Bangladesh

We're more than just a gaming site — our goal has always been to build a platform where every player in Bangladesh feels safe, comfortable, and respected. At citinow casino, you'll find local payment methods, Bangla-language support, and an interface that's easy to navigate.

Licensed Platform
24/7 Bengali Support
Mobile-First Design
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Number of Games
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Registered Member
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Satisfaction Rate
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Years of Experience

Who We Are and Why Citinow Casino Was Built

Citinow Casino started from a simple observation: Bangladeshi players trying international gaming sites kept running into the same frustrations — content in languages they didn't understand, no local payment options, and customer support that required speaking English. We set out to change that reality.

After years of researching Bangladesh's online entertainment market, our founding team reached a clear conclusion: players needed a truly local experience — not just a Bengali translation, but a platform built from the ground up with Bangladeshi users in mind. That vision became Citinow Casino.

We currently have over 200,000 registered members on our platform, with new players joining every day. 500+ games, Live Casino, Sports Betting, lottery — all under one account. Deposits and withdrawals are easy via bKash, Nagad, and Rocket.

At citinow casino, transparency is our highest priority. Every game's RTP (Return to Player) is published, bonus terms are stated clearly, and you can view a full history of every transaction yourself. No hidden fees, no hidden conditions.

We never compromise on security. Your data and funds are protected through SSL encryption, two-factor authentication, and regular security audits. Our payment system uses its own layer of encryption, so transaction details are never exposed to third parties.

Responsible gaming isn't just a policy for us — it's core to our philosophy. We believe gaming should be a source of entertainment, not addiction or financial harm. That's why our platform offers deposit limits, session time limits, and voluntary break options.

Our customer support team is available 24/7, seven days a week. You can chat with us in Bengali via live chat or reach us by email in Bengali. Live chat responses typically come within three minutes.

Citinow Casino isn't just for people in big cities. Our app and website run smoothly even on low-speed connections. Whether you're in Chittagong, Rajshahi, Khulna, or Sylhet, you get the same quality experience.

Why Players Choose Citinow Casino

Every feature is built around the needs of Bangladeshi users

Full Bangla Interface

From the menu to support — everything is in Bangla. No English required; you'll get clear guidance at every step.

Mobile Payment Support

Deposit or withdraw in minutes via bKash, Nagad, or Rocket. No bank account needed — all transactions fully supported.

Top-Tier Security

Your account and transactions are always protected with SSL encryption and two-factor authentication.

500+ Diverse Games

Slots, Live Casino, Sports Betting, Lottery — every type of game, all on one platform. New games added every week.

24/7 Bengali Support

Need help? Reach our support team in Bangla via live chat or email. We're here for you every day of the week.

Regular Bonuses & Offers

Welcome bonuses, weekly cashback, Eid special tournaments — exclusive rewards for both new and existing members.

Our Story

What started as the dream of a small team has grown into a platform trusted by millions — the journey wasn't easy, but every step along the way made us stronger.

Our team brings together professionals with expertise in technology, gaming, fintech, and customer service. In every decision we make, the user experience comes first.

2019
Year Founded

Citinow Casino was founded after an in-depth analysis of Bangladesh's online gaming market. The first beta version was released to a limited membership.

2020
Mobile Payment Integration

BKash and Nagad payment gateways were integrated — a single change that tripled the membership count in just six months.

2021
Live Casino Launch

Live baccarat, roulette, and blackjack with real dealers went live. A Bengali-language live support team was established.

2022
Sports Betting & App Launch

Sports Betting covering cricket, football, and 30+ other sports went live. The Android app launched to an overwhelming response from users.

2023–24
200,000 Members Milestone

Registered members surpassed 200,000. The VIP program launched, and the monthly tournament prize pool reached ৳5,000,000.

2026
New Technology & Expansion

Citinow Casino is moving forward with faster payment processing, an improved mobile app, and more local game content.

Our Values

These four principles guide every decision we make

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Trustworthiness

We do what we say. Whether it's bonus terms or payment timelines, nothing is hidden. Transparency is the foundation of our brand.

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Security

Protecting your personal information and funds is our responsibility. Every account is secured using the latest technology.

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Fairness

Every game uses a certified RNG (Random Number Generator). There's no way to manipulate outcomes — results are entirely random and unbiased.

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Responsibility

We actively work to ensure gaming stays within the bounds of entertainment. Deposit limits, break options, and self-exclusion are available to all members.

Our Leadership Team

A dedicated team of seasoned professionals works every day to make this platform better

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Rahul Ahmed
Chief Executive Officer

12 years of experience in fintech and gaming, with deep expertise in Bangladesh's digital payment ecosystem.

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Nafisa Islam
Chief Technology Officer

A specialist in cybersecurity and platform architecture. The security framework at Citinow Casino was built under his leadership.

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Tanvir Hossain
Head of Gaming Content

Manages relationships with international game providers and oversees the selection of new games.

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Sumaiya Rahman
Head of Customer Support

Manages a Bengali-speaking support team of 80. Under her leadership, average response time has dropped to three minutes.

FAQs

The welcome bonus at Citinow Casino is credited automatically — no promo code required, no special page to visit. Complete your registration, make your first deposit, and the bonus will be added to your wallet, typically within 5 minutes. Your main balance and bonus balance are displayed separately in the Wallet section of your profile. For full bonus terms and wagering details, visit the Promotions page.

Yes, Citinow Casino offers a voluntary break and self-exclusion feature. You can find it under the "Responsible Gaming" option in your profile settings. From there, you can pause your account for a set period — 24 hours, one week, one month, or permanently. While the pause is active, logging in or making any transactions will not be possible. If you're unable to do it through settings, contact support and they'll assist you.
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Join Citinow Casino Today

Join over 200,000 members. Sign up, claim a 100% bonus on your first deposit, and dive into a world of 500+ games.

For ages 18+ only. Please play responsibly.

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