Citinow Casino FAQ — All Your Questions Answered in Bengali

Consecutive 5 incorrect password attempts Citinow Casino will automatically account Within 30 minutes locks it for security purposes — this is done to keep your account safe.

Steps to resolve:

1. Wait 30 minutes, then try again.
2. Forgot your password? On the login page Click the "Forgot your password?" link and reset it using an OTP.
3. If the issue persists Help Center Contact us via Live Chat — you'll need to verify your identity using your registered mobile number.
4. If you suspect someone has attempted to access your account, contact support immediately so your account can be secured.

At Citinow Casino 4 Types of Slots Available:

• Classic Slots (3-Reel): A classic, straightforward game format with low minimum bets — ideal for beginners.
• Video Slots (5-Reel): Complete with animations, bonus rounds, and free spins — the most popular category on the platform.
• Megaways Slots: The number of winning ways changes with every spin — sometimes exceeding 100,000 — giving you more chances to land a big win.
• Progressive Jackpot Slots: The prize pool grows with every bet placed, giving you the chance to win lakhs of BDT in a single go.

If you're brand new Classic Slots Start with — bets from as low as ৳10 BDT. Popular Games Visit the page for a list of the top slots.

Yes, you should keep 2FA enabled. With this enabled, even if someone knows your password, they cannot access your account — login requires an OTP sent to your mobile.

Steps to get started:

1. Login and click on your profile icon at the top right.
2. Go to the "Security Settings" or "Security" menu.
3. Enable the "Two-Step Verification" option (Toggle ON).
4. A one-time code will be sent to your registered mobile 6-digit code will arrive — use it to confirm.
5. From then on, a new OTP will be sent with every login — valid for just 5 minutes।

Yes, you can update your account details — however Identity verification is required to change your mobile number, as it is linked to your payments and OTP.

Process:

1. Log in and go to "Profile Settings".
2. Basic details like your name, date of birth, or email can be edited directly.
3. To change your mobile number, you'll need to verify via OTP sent to your old number. If your old number is no longer active Help Center Submit a request with a photo of your NID or passport.
4. Once verification is complete Within 24–48 hours your number will be updated within.

Please note: After a number change, an automatic security notification will be sent to your old number.

Citinow Casino is a Licensed online gaming platform. The platform operates in compliance with international gaming commission regulations and undergoes regular third-party audits.

Proof of trustworthiness:

• RNG Certified: All game outcomes are determined by a Random Number Generator — no manipulation is possible.
• SSL Encryption: All data is secured with 256-bit SSL technology.
• Segregated Fund Storage: User funds are kept entirely separate from the company's operational funds.
• Fast Withdrawal: Verified accounts typically 15–30 minutes the funds will arrive within.

To learn more About Us visit the page.

Citinow Casino offers betting on football and a variety of other sports. The most popular football betting markets include:

• Match Winner (1X2): Home win, draw, or away win.
• Over/Under: Whether the total goals in a match will be over or under a set number.
• Both Teams to Score: Whether both teams will score.
• Handicap Betting: Giving the underdog an advantage to level the odds.
• Live In-Play: Place bets in real time as the match unfolds.

To get started Login and Match Odds Go to the page. Minimum bet amount ৳50 BDT and a maximum of ৳50,000 BDT can be maintained.

Citinow Casino places the highest priority on user privacy and financial security. Security layers include:

• Data Encryption: All personal data is stored with AES-256 encryption — completely unreadable by third parties.
• No Data Selling: Your name, number, or email is never sold or shared with any third party.
• Payment Security: bKash/Nagad payments are processed directly through their secure gateways — no card numbers or PINs are stored.
• Withdrawal Verification: Withdrawals can only be made to verified accounts, so no one else can access your funds.
• Server Security: Servers are protected with DDoS protection and firewall security.

To read our full Privacy Policy Privacy Policy visit the page.