Gaming should be a source of entertainment — not stress or anxiety. Citinow Casino believes responsible play is the smartest play. That's why we give you full control to set your own limits.
Key habits to follow for healthy gaming at Citinow Casino
Start by deciding how much you're willing to spend on gaming each week or month — and never go beyond that budget. Chasing losses by playing more is the single biggest mistake you can make.
Playing for long stretches at a time impairs your judgment. Set a daily or per-session time limit in advance and stick to it.
Don't treat gaming as a source of income. It's entertainment — just like watching a film or cricket. Winning is a bonus; the real goal is to have fun.
Keep regular track of your deposits and losses. Your full transaction and betting history is available in your Citinow Casino account — check it from time to time.
Consider whether gaming is causing strain in your relationships with family or friends. If they're concerned, that's a serious sign.
If you feel like you're losing control, reach out to support without delay. It's not a weakness — it's the bravest decision you can make.
Read the questions below and answer them honestly. This short self-check will help you assess whether your gaming habits are still healthy.
Consider taking a break from gaming if you notice any of the following signs in yourself:
You can activate all of these features directly from your account — no need to contact support.
Set a daily, weekly, or monthly deposit cap. The system will not accept any new deposits once that limit is reached.
Decide in advance how long you want to play in one sitting. You'll receive an automatic notification when your time is up.
Set a cap on how much you can lose within a given period. Once that limit is reached, no further bets can be placed.
You'll be reminded at regular intervals of how long you've been playing and how much you've spent in total.
Take a temporary break from 1 day up to 6 weeks. You will not be able to log in to your account during this period.
Activate permanent self-exclusion to take a complete, long-term break from gaming. Once activated, it cannot be reversed before the set period expires.
How to Activate: Log in to your account → Profile → Responsible Gaming settings. Any limit you set takes effect immediately. Limits can be tightened right away, but loosening them requires a 24-hour waiting period.
You can set your gaming limits in just a few simple steps:
Sign in to Citinow Casino with your username and password.
Click the profile icon in the top right corner.
From the Profile menu, select the Responsible Gaming option.
Enter the amount for whichever limit you need — deposit, time, or loss.
Clicking "Save" or "Confirm" will apply the limit immediately.
Feel like you need a complete break for a while? Activating self-exclusion is straightforward:
Once self-exclusion is active, it cannot be cancelled before the chosen period ends. Think carefully about the duration before confirming.
30 days, 60 days, 90 days, or permanent exclusion — the choice is yours.
Tell us via live chat, or activate it yourself from your account settings.
You will receive a confirmation email or SMS once your exclusion is active.
After the exclusion period ends, you can contact support to reactivate your account — subject to a 7-day cooling-off period.
Citinow Casino strictly prohibits anyone under 18 from using the platform. Age is verified at registration, and additional identity documents may be requested at any time.
If you have children or younger siblings at home, keep your devices and login credentials out of their reach. Consider using parental control software on your devices.
If you're suspicious, report it: If you suspect a minor is accessing your account in any way, contact support immediately. We will act swiftly.
Your safety is our top priority at Citinow Casino. Set your limits, play mindfully, and enjoy gaming as entertainment.
For ages 18+ only. If you're struggling with a gaming addiction, contact support immediately.