The security of your personal information is our top priority at Citinow Casino. This Privacy Policy clearly outlines what data we collect, why we collect it, and how we keep it protected.
A quick overview of Citinow Casino's core data protection measures
Every piece of data transmitted from your browser to our servers is protected with 256-bit SSL encryption, ensuring no third party can intercept or read your information in transit.
Member data is stored in encrypted databases. Passwords are never stored in plain text — only in hashed form.
Citinow Casino never sells your personal data to advertisers or third parties. Your information is used solely to operate the platform.
Every member has the right to view, correct, or request deletion of their personal data. Simply reach out to our support team.
Third-party cybersecurity experts regularly audit our systems. Any vulnerabilities identified are addressed promptly.
If you'd rather not receive promotional emails or notifications, you can opt out at any time. We respect your preferences.
Welcome to the Citinow Casino Privacy Policy. This document explains what personal data we collect, why we collect it, and how it is used and kept secure.
By registering on or using citinow casino, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully — it's there to protect your interests.
We believe transparency is the foundation of trust. That's why we've kept things straightforward and easy to understand, avoiding complex legal language.
Who This Policy Applies To: This Privacy Policy applies to all members and visitors who use the Citinow Casino website, mobile app, or any of our services.
Citinow Casino collects two types of data — information you provide directly, and information collected automatically.
| Data Type | Example | Why It Is Collected |
|---|---|---|
| Identity-Related | Name, date of birth, national ID number | Age Verification & Account Security |
| Contact Information | Phone number, email address | Account Verification & Support |
| Financial Information | Mobile banking number, transaction history | Payment Processing |
| Device Information | IP address, browser type, device model | Security & Fraud Prevention |
| Usage Data | Gaming history, login timestamps | Experience Improvement & Responsible Gaming |
We only collect data that is genuinely necessary to deliver our services. Requesting unnecessary or excessive information is not our practice.
We collect information in the following ways:
Payment card details: Citinow Casino does not store complete credit or debit card numbers. All payment processing follows PCI-DSS standards enforced by the payment gateway itself.
Citinow casino uses the information collected for the following purposes:
Your data will not be used for any purpose beyond those stated above — that's our commitment to you.
Citinow Casino does not sell your data. However, it may be shared in the following limited circumstances:
Agreements with third parties: All service providers we share data with are bound by formal data confidentiality agreements. They are not permitted to share that information with anyone else.
Citinow Casino uses cookies — small files stored in your browser. Cookies remember your login state, retain your preferred language and settings, and help analyse platform performance.
We use three types of cookies:
Cookies can be disabled through your browser settings, though doing so may limit certain features.
Citinow Casino does not retain data longer than necessary. General guidelines:
Once the retention period expires, data is securely deleted or anonymised.
Every registered member of Citinow Casino has certain fundamental rights regarding their personal data:
You may request to know what information we hold about you.
You may request corrections to any inaccurate or outdated information.
In certain circumstances, you may request that your data be deleted.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
You may request a copy of your personal data in a portable, machine-readable format.
You always have the right to opt out of any promotional communications at any time.
To exercise your rights: Email us at support@citinowcasino.app or In the Help Center Contact us. We'll respond within 30 days.
Citinow Casino strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors.
If we become aware that a minor has created an account, we will immediately close the account and delete the associated data.
Citinow Casino may update this Privacy Policy as needed. Members will be notified in advance of any significant changes via email or in-app notification.
The date of the latest update is shown at the top of this page. Continued use of the platform after any changes constitutes acceptance of the revised policy.
For any privacy-related questions, complaints, or requests, please contact us through the following:
We typically respond to privacy-related requests within 7 business days.
Your data is fully protected at Citinow Casino. Join Bangladesh's trusted gaming platform — built on transparent policies and advanced security technology.
For ages 18+ only. Please gamble responsibly.